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About

Hi, I'm Rowan. I like the unglamorous parts of design.

A sunlit desk with an open notebook of handwritten notes, a cup of coffee and printed design sketches
Most projects start here: paper first, pixels later.

I studied interaction design, but I learned the job on a restaurant floor. My first project at Crewline started with three weekend shifts shadowing kitchen staff, and those mornings taught me more about scheduling than any spec ever could.

Today I'm a product designer on Crewline's mobile team. I work across research, interaction design and our design system, and I'm happiest when a feature gets quieter: fewer steps, fewer support tickets and fewer messages that start with “how do I”.

I'm early in my career and deliberate about growing. I keep a decision log for every project, ask for critique often and write up what I learn, so the next designer on the team doesn't have to start from zero.

Experience

Where I have worked

  1. Nov 2025 – Present

    Product Designer at Crewline

    I design the mobile experience for a scheduling platform used by 1,200 restaurants. I own features end to end, from shadowing shifts to shipped UI, and co-maintain Pantry, our design system.

    • Redesigned shift swaps, now handled in the app 41% more often
    • Built and documented 48 Pantry components with two senior designers
    • Run a fortnightly usability session with hourly workers
  2. Mar 2025 – Aug 2025

    Product Design Intern at Pulsewise

    I joined a four-person design team at a physiotherapy booking platform, led the redesign of the patient booking flow and ran 14 moderated usability sessions.

    • Cut booking from eleven steps to four
    • Raised booking completion from 58% to 79%
  3. 2024 – 2025

    Volunteer Designer at Toolshed Library

    I designed a lending app for a neighborhood tool library run entirely by volunteers, replacing a shared spreadsheet and a paper sign-out sheet.

    • Launched to 300 members
    • Saved volunteers about five hours of admin a week

Skills and toolkit

What I bring to a team

What I do

  • User research and interviews
  • Interaction and visual design
  • Prototyping
  • Usability testing
  • Design systems
  • Accessibility (WCAG 2.2)
  • Workshop facilitation

What I use

  • Figma
  • FigJam
  • Maze
  • Dovetail
  • Framer
  • Notion
  • Linear

Education

BA Interaction Design

Northfield School of Art & Design

2021 – 2025

Graduated with honors. Final project: an accessible wayfinding app for hospital visitors.

Currently learning

  • Motion design
  • SQL for product analytics

Outside of work

Away from the screen I volunteer at the Toolshed Library, shoot on an old film camera and bake sourdough that is slowly getting better.